Terms and Conditions

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Booking Fees means the total fees payable for a Booking, as displayed on our website when you make a Booking, together with any Extra Booking Fees incurred and payable in connection with a Booking;

Business Day means a day other than a Saturday, Sunday, or a bank or public holiday in England and Wales;

Deposit means the upfront deposit payable by you when making a Booking, which (unless stated otherwise) shall be equal to  twenty five per cent (25%) of the Booking Fees ; or it booking within 60 days of travel 100% full payment will be taken, as shown to you during the Booking process;

Extra Booking Fees means the extra fee(s) payable by you in connection with a Booking, if any, which may include administration, cleaning, or optional extra costs, and any other actual or possible fees indicated on the Booking or payable in accordance with the Booking Terms;

Guests means all of the individuals and any pet(s) (where applicable) participating in a Booking;

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Property means a holiday letting property made available for Bookings via our website, including any associated amenities detailed in the listing for the property.

 

Bookings are subject to the following terms and conditions:

• A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.

• The deposit/full payment must be paid to confirm the booking.

• The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

• We require the names, ages, and contact details of all guests.

• A 25% deposit of the holiday cost is payable at the time of booking.

• Bookings made less than sixty days before your arrival date must be paid in full, plus the £200 refundable damage deposit (if requested).

• The balance must be paid no later than sixty days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.

• All cancellations must be notified in writing and once received we will confirm the cancellation.

• The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

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Travel Insurance

• We strongly advise that you take out comprehensive travel insurance to cover cancellations. 

• It is the responsibility of the Guest and Your intended party to acquire suitable travel insurance to cover Your booking and individual circumstances beyond the Your control such as, but not limited to, adverse Weather, jury duty, incarceration, change in personal or work circumstances, military service, illness (including Covid-19, self-isolating & shielding) family emergencies and travel delays. If You choose not to take out UK travel insurance, then You accept responsibility for any loss that You and Your intended party may incur due to Your cancellation

• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.

• If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.

• The maximum number of persons occupying the property must not exceed (5 persons inc infants) and only those listed on the booking form can occupy the property. If you wish to add additional visitors to the cottage during your stay, please ask permission first.

• Please be advised that no extra overnight visitors are allowed to stay at the property.

• Bookings cannot be accepted from persons under eighteen years of age.

• The owner reserves the right to refuse a booking without giving any reason.

• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.

• Tenancies commence at 3pm on the arrival date and guests are required to leave the rental by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental.

• You must not use the property except for the purpose of a holiday.

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Smoking is not allowed in the property. Cigarettes, cigars or vaping is not permitted in any bedroom, bathroom, sitting room, kitchen or circulation space. Smoking of any type is not permitted in the courtyard garden. Cigarette/ cigar  butts should be allowed to cool prior to being put in the external wheelie bin. No butts are to be placed within the cottage bins at any time.

• vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.

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Pets are not permitted. The following rules apply to official registered guide dogs only ( we may ask for evidence of this prior to allowing a booking to be approved).

• We only allow 1 dog maximum, no other kinds of pets.

• Guide Dogs must be booked in and the cost is £50 per dog.

• Dog Owners must ensure that their pets are free from parasites and fleas before they occupy the Property.

• Dogs must not be allowed on the furniture, especially sofas and beds.

• Any fouling must be cleared up by you without delay.

• The dog Owner must bring the dog's bed or basket for sleeping in

• Guests are responsible for cleaning up after their pets.

• Please clean muddy dogs using the outside tap.

• Dogs must not be left alone in the property.

• If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £100 fee to cover the extra cleaning costs.

• You are responsible for your dog and you will be charged for any damage caused by your dog.

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Liability for injury or damage

• You are responsible for and agree to reimburse to the Owner any costs arising from any breakage or damage in or to the Property caused by you, any Guests (including pets), or any others invited into the Property by you. 

• You and your Guests are responsible for ensuring your own safety and security during your stay at the Property, including compliance with any instructions issued by the Owner. No liability is accepted for any loss or damage to your property whilst staying at the Property. You are responsible for using the Property and its facilities properly and safely, and no responsibility is accepted by us or the Owner for for your conduct whilst at the Property, provided that the Own

• Damage deposit  – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £200 is required and will be returned within 7 days of the end of your holiday, less the cost of damage/breakages.

• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.

• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.

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​General rules

• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.

• Please remove shoes before entering the house.

• Please lock the doors and close the windows when you leave the property unoccupied.

• Please make sure you switch off lights, heating, or any electrical appliances when you go out – we’re an eco-friendly holiday home.

• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

• The client may in no circumstance re-let or sublet the property.

• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.

• You are responsible for the supervision of all members of your party under the age of 18 at all times.

• Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 1 vehicle. Do not park on the driveways belonging to Holborn House. This is privately owned and not part of the cottage.

• Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.

• The cottage is in a rural area surrounded by open fields. Please therefore expect wildlife, which may make their way into a property unbeknownst to the Owner. We cannot be held liable for disturbances, changes to the Property or other problems caused by wildlife.

• We reserve the right to take no action if we do not consider the presence of the wildlife to be a serious threat to health.

• We cannot be held responsible for any noise disturbance.

• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.

• Please use the designated barbecue utensils and clean the barbecue after use.

• Fireworks, Chinese lanterns, firepits, candles and portable bbqs are prohibited.​

• Check-out – is at 10am we ask you empty the bins, and dishes are washed up, or left in the dishwasher on a cycle. 

• If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.

• Wi-Fi

  • We have no responsibility for, or control over, the internet service at any Property, nor the information You transmit or receive via the Internet service.

  • We do not guarantee:

  •  the availability or functionality of the service or that it is free from defects or viruses.

  •  the speed at which information may be transmitted or received via the service.

  •  that the service will be compatible with Your equipment or any software which You use.

  •  You must not use the service to access internet services, or send or receive emails, which: 

  •  are defamatory, threatening, intimidatory or which could be classed as harassment; contain obscene, profane or abusive language or material.

  •  contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);

  •  contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition, or sexual orientation. 

  •  contain material which infringe third party's rights (including intellectual property rights);

  •  You must not download, alter, e-mail or otherwise use any content in breach of any third-party intellectual property rights.

  •  We may suspend access to the internet service if We reasonably believe that You are in breach of any provisions of this clause.

  •  You must not use the service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

  •  You agree and acknowledge that We may be required to provide assistance and information regarding Your use of the internet at the Property to law enforcement, governmental agencies and other authorities.

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Domestic electric vehicle chargers (commonly known as a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers. There are public chargers within 4 miles of the cottage at Millers Dale car park and Rock View Apartments, Stoney Middleton.

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 Health and Safety

•  It is imperative that you read and adhere to the safety information provided within the property. We have a duty of care to ensure that the property is reasonably safe for guests to use and expect that all our guests also take responsibility for their own safety whilst staying at a property

•  For Your information Health and Safety documents are available in the a clear folder int eh sitting room, and accessible via the QR code which is located by the front door.

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Lost Property

• Please contact the Owner/s or Owner/s Representative as soon as possible if You think You have left any personal items in a property after Your departure.

• Should You wish Your items to be returned, The Owner/s will happily do so but a postage fee of £10 must be paid and cleared in advance by You. For larger personal property items there may be an additional charge.

• The Owner/s or Owner/s Representative will aim to return lost property within 14 business days of payment being received.

• In the event of Owner/s Peak Venues finding any personal property, We will hold lost property for 1 month before disposing of the item.

 

Events beyond our control

We shall have no liability to you for any failure or delay by us to perform our obligations under the Booking Terms caused by any event or circumstance beyond our reasonable control. Neither can we take any responsibility for any injury, loss or damage you suffer due to any event or circumstance beyond our reasonable control. Events and circumstances beyond our reasonable control include, but are not necessarily limited to strikes, lock-outs or other industrial disputes; breakdown of systems or network access; act of God or governmental or regulatory authority; pandemics or epidemics;  ; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, (whether declared or not) or threat or preparation for war, storm, flood, fire, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, power networks or water supplies, local building works or roadworks, transport interruptions, delays or cancellations. and any other similar events outside of  the Owner’s control. If we are affected by an event or circumstance beyond its control, it may have to cancel a Booking. 

• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.

• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.

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Use of your personal information

What information do we collect and process?

Personal information provided by you

During the course of accessing our website, registering an account, using our services, contacting us, providing services to us, or otherwise dealing with us, you may provide us with a range of personal data which we will use in the course of our business. This personal information may include:

• Your name or another unique identifier;

• Your address;

• Your age and/or date of birth;

• Your contact details (which may include your landline telephone number, mobile number, and/or email address);

• Payment or other financial details (e.g. payment card information, bank information); 

• Professional information (e.g. job title and/or type, professional qualifications, industry); and

• Other related information.

Information we collect automatically

Our website and services may collect certain information about you automatically (such as your IP address, geographical location, browser type and version, operating system). Our website also uses cookies to distinguish you from other users of our website. 

How we use your data and our legal basis for processing your data

We may process your data for a variety of reasons, including because:

• we are legally obliged to e.g. to confirm your identity; 

• the processing is necessary for the performance of the contract with you to provide our Services; or

• it is in our legitimate business interests to do so. 

In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time. 

Our main processing activities for personal data, and the legal basis on which we perform those activities are:

Marketing recipients:

We will process your personal data in order to contact you in relation to our products and services and keep a record of our communications (e.g. sales telephone calls, quotations and offers). 

Our legal basis for doing so is consent, which you will have given when you opt to receive marketing communications from us or get in touch with us. You can withdraw this consent at any time by following the instructions in our communications or by contacting us.